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Chatbots can provide round-the-clock customer service, ensuring that customer queries are addressed promptly, no matter the time of day. According to a study by Ubisend, 51% of customers want businesses to be available 24/7
$8 billion per year
Implementing a chatbot can be much more cost-effective than hiring additional customer service staff. According to a recent study, businesses have already started to see significant cost savings from using chatbots. In fact, Juniper Research estimated that by 2022, chatbots would help businesses save over $8 billion per year.
80% of customer inquiries
Chatbots can respond to queries instantly, reducing customer wait times. According to a report by MIT Technology Review, chatbots can resolve 80% of customer inquiries without human intervention, leading to more satisfied customers.
69% of consumers prefer chatbots
Unlike human agents, who can handle only a limited number of queries at a time, chatbots can manage an unlimited number of interactions simultaneously. This makes them incredibly scalable, capable of handling sudden increases in customer queries during peak times or periods of rapid business growth. In fact, according to a report by Salesforce, 69% of consumers prefer chatbots for quick communication with brands.